If you’ve ever wondered why some medical couriers seem to get the best routes — the ones that pay more, take less time, and always come first — it’s not luck.
It’s strategy.
Dispatchers notice couriers who are dependable, efficient, and easy to work with.
Here’s exactly how to earn that trust and get priority assignments every week.
1️⃣ Communicate Like a Professional
The most successful couriers keep clear, quick communication with dispatch.
If you’re delayed, stuck in traffic, or arrived early — let them know.
A simple message like:
“Running 10 mins late on Route 5 — heavy traffic on I-75. ETA updated.”
That kind of professionalism earns respect — and often gets you first pick next time routes are assigned.
✅ Pro Tip: Dispatchers remember who makes their job easier. Be proactive, not reactive.
2️⃣ Always Arrive Early (Even if You Wait)
Early couriers are dependable couriers.
Even if you end up waiting a few minutes at pickup, being early builds a reputation for reliability.
Dispatchers will often give earlier routes or higher-value assignments to those who never make them worry.
⏰ Rule of Thumb: Arrive 10–15 minutes early to every pickup or drop-off.
3️⃣ Keep a Spotless Record
Couriers with zero incidents — no late drops, no lost specimens, no compliance issues — are gold to dispatch.
The less they have to manage or check behind, the more likely you’ll get called first when new routes open up.
✅ Tip: Track your own stats weekly.
Record:
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On-time percentage
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Number of routes completed
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Any special praise or feedback
When dispatch sees you as consistent and reliable, you move to the top of their mental list.
4️⃣ Stay Organized & Route-Ready
Keep your car and paperwork organized — it reflects directly on how you handle deliveries.
When dispatch knows you’re efficient, they’ll trust you with multi-stop or higher-priority routes.
Essentials to always keep stocked:
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Cooler with ice packs
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Gloves, sanitizer, tape, and labels
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Clipboard with printed route sheet
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Spare pens and backup power bank
5️⃣ Build Real Relationships with Dispatchers
Behind every great courier is a dispatcher who knows they can rely on them.
Get to know your dispatchers by name.
Thank them when they help you out.
If a route goes smoothly, send a quick note:
“Appreciate the route today — great timing between stops!”
Small gestures go a long way. Couriers who show respect and gratitude are remembered when the best routes come in.
6️⃣ Go Beyond the Minimum
Couriers who volunteer to cover a route last minute — or help train new drivers — often get rewarded later.
Dispatchers need problem-solvers, not complainers. When you make their job easier, they’ll make yours more profitable.
✅ Bonus: Taking initiative can sometimes lead to full-time contracts or dedicated lab routes.
7️⃣ Keep Professional Appearance and Energy
You represent the company at hospitals, clinics, and labs.
A clean car, tidy uniform, and polite attitude speak volumes.
Even if no one says it, dispatchers notice who carries themselves like a professional.
🚀 Final Thoughts: Priority Comes from Trust
Getting the best routes isn’t just about mileage — it’s about reputation.
When dispatch knows you’re reliable, organized, and communicative, they’ll prioritize you every time.
Remember: every route is an opportunity to prove you’re the kind of courier they want on the front line.
